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FAQs

ANSWERS TO YOUR QUESTIONS

SHIPPING INFORMATION

 HOW MUCH DOES SHIPPING COST?

Shipping is calculated at checkout. Please also note that we currently only ship within Australia (you can order for other countries via Amazon).

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

After processing and leaving the warehouse, items usually take between 3 and 10 days to arrive at their destination but can take longer from time to time.

DO YOU SHIP INTERNATIONALLY?

Our website currently only ships within Australia, but you can order for other countries via Amazon here - https://www.amazon.com/s?me=A1J2R2QCK59V84&marketplaceID=ATVPDKIKX0DER 

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal and options to pay with debit or credit cards.

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

Orders and Returns

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We are here to help!! Email us at: sales@cushioncare.com.  Please allow up to 24 hours for a response.
HOW DO I TRACK MY ORDER?

We will send you the tracking number of the items you ordered.